Cancellation policy
How to cancel an order and what happens to your payment.
How to cancel
If you have an account, open Your orders and choose "Cancel order" on any order that has not shipped yet. The full amount is refunded to your original payment method automatically. If you ordered as a guest, contact us using the contact form and choose "Cancel an order", or email us, with your order number, and our team will cancel it for you.
Orders that were not paid
An order is confirmed only once payment succeeds. If you leave checkout before paying, or the payment does not go through, the order is not confirmed and there is nothing to cancel.
Before your order ships
You can cancel free of charge at any time until your order has shipped. We refund the full amount you paid to your original payment method.
Refunds typically take 1–3 business days for mada and 7–14 business days for credit cards, depending on your bank.
After your order has shipped
Once your order has shipped it can no longer be cancelled. Our returns & refunds policy applies instead.