Shipping policy
Where we ship, how shipping is charged, and the minimum order.
Within Saudi Arabia
We deliver within Saudi Arabia with Saudi Post (SPL): 30 SAR for orders under 10 kg, and free shipping from 10 kg. Delivery within Madinah is free; we deliver those orders ourselves. For delivery in Saudi Arabia, shipping includes 15% VAT, like the dates.
A National Address is required for delivery in Saudi Arabia. We ask for your National Address short code at checkout.
International
We ship to the countries listed in the shipping country picker at the top of every page. International shipping is priced by destination and box size. You see the exact cost at checkout, before you pay.
Box sizes (international orders)
International orders ship in boxes of up to 30 kg, and each box is priced by its size: up to and including 10 kg ships in a 10 kg box, over 10 kg up to 20 kg in a 20 kg box, and over 20 kg up to 30 kg in a 30 kg box. Heavier orders ship as 30 kg boxes plus one box for the rest. The cart shows which box your order is in and how much room is left in it.
Minimum order
International orders have a minimum total weight of 9 kg, across any mix of varieties. Orders to the United States weigh from 1 kg up to 5 kg.
Packaging
There is no separate packaging fee.
Delivery times
Delivery times depend on destination and carrier; international deliveries can take several weeks. You'll receive tracking details by email when your order ships.
Tracking
You can follow your order on the order tracking page using your order number and the email or phone you ordered with.
Customs duties and import taxes
International customers pay any customs duties and import taxes due in their own country. They are not included in our prices or in the total you pay us.