Returns & refunds
How returns, damaged or incorrect orders and refunds work.
Returning unopened items
You can ask to return unopened items. Please contact us as soon as possible after delivery to arrange it.
In Madinah we collect returns from your address.
How to start a return
Contact us using the contact form and choose "Return or refund", or email us. Include your order number. There is no self-service return button; our team handles every return.
Return shipping
When you return unopened items, you pay the cost of shipping them back to us.
Damaged or incorrect orders
Delivery in Saudi Arabia: if your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery and include photos. We will send a replacement or give you a full refund.
International delivery: if your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos and we'll review your case.
Refunds
You can request a refund through the contact form. Our team reviews the request and issues the refund. A refund can be for the full amount or for part of it. Refunds are paid to your original payment method.
Refunds typically take 1–3 business days for mada and 7–14 business days for credit cards, depending on your bank.